Shame in you Vodacom

I’ve been a loyal Vodacom customer for almost 15 year, but I have been struggling to upgrade now since August. Every time I have to follow up and according to vodacom my upgrade has been cancelled now 2 time - with a different excuse every time. Today they tell me that my id number is not correct, although they used the same id number to verify who I am and the same id I’ve had on the system since I became a customer. I find it unacceptable that my id number after almost 15years of being a client is not correct. I also find it unacceptable that my upgrade requests have been cancelled more than once without any communication. I’ve been a loyal, paying Red Select VIP customer for many year and I’m truly disappointed with the service from vodacom. I was informed by the upgrade agent to rather go to my nearest vodacom branch. I’ve had contact with a customer care lady today who was helpful, but I really feel that it is to little to late. Shame on you Vodacom - you lost a loyal customer today.