Shambles Service from Vodafone

Hi there,

My name is Lwando and I purchased a WhatsApp ticket from Vodafone on the 25th Jan 2019 using an airtime I transferred from ********** 693 at 11:53. The bundle worked fine until Saturday 26th Jan 2019 at 21:57, when I called your customer care line this morning, I was directed to a chat robot by the name of Tobi which was very useless, the robot arranged a call back and a lady called Ndalamo called me from your call centre but she was no help at all. She never acknowledged my query but kept on asking me the same question I had already answered, so I I then requested to speak to a manager, a Team Leader by the name of Ndivhuwo was also not help at all. They kept telling me that they can see the purchase I made, usage on the number ********** 424 which is the number in question but other than that they do not see the balance.

Off course there will be usage but what I am failing to understand how can 1.00 GB purchased on the 25th Jan 2019 be depleted within 24 hours. I am not asking for much from Vodacom but for my money because I have paid for the service that is suppose to last me until the 23rd Feb 2019, to say I am angry is an understatement due to the service I have received from when I realized I had lost my data, the robot Tobi who kept telling me "cool" until the last person who is supposedly a Team Leader. An acceptable resolution to this would that I get what I paid for. Failure to do this will lead me to contact Independent Communications Authority of South Africa and the Financial Ombudsman.

Best contact number: ********** Number in question: **********

Regards Angry customer Lwando