NM
Nyaradzo M
1 reviews | Active since Jun 2019
28 Dec 2020, 00:23
ShakeOff 2020
The vodacom shake feature on the app is nothing but a ****!!! I have 1 shake left for all my open puzzles and I’ve been using my vodabucks to buy shakes, but all of a sudden everytime I get that last puzzle piece, I get a “sorry, you’ve already collected this puzzle piece” that’s all I’ve been getting for the past 2 days and I’ve been shaking like 7 times each day... vodacom has set this feature up to never give that last puzzle piece so the competition expires without you actually winning... I’ve taken screenshots of this for the past 2 days... So disappointing!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Dec 2020, 07:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2020, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Dec 2020, 09:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that puzzle pieces are random and system generated. Please keep on shaking to improve your chances of winning. Please also refer to the below T&C’s: https://www.vodacom.co.za/vodacom/terms/competition/shakeoff2020 Regards Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2020, 09:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that puzzle pieces are random and system generated. Please keep on shaking to improve your chances of winning. Please also refer to the below T&C’s: https://www.vodacom.co.za/vodacom/terms/competition/shakeoff2020 Regards Consumer Website Team
Best regards,