LB
Leon B
1 reviews | Active since Jul 2018
08 Jan 2020, 12:20
Shake Up Summer Promotion
How can ShakeUp Summer entries expire before the draw date? It does not make any sense! All my entries for competitions drawing in January have expired!
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Replies (3)
Vodacom's replyOfficial
08 Jan 2020, 13:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2020, 13:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LB
Leon B's updateReviewer Update
10 Jan 2020, 10:25To date no one has contacted me - I really feel I was ****med. You pushed me to purchase extra airtime so that I could get more entries with MegaShake and now the following entries have expired: 220 entries to win a holiday, 320 entries to win an Audi A3.
LB
Leon B's update10 Jan 2020, 10:25
Reviewer Update
To date no one has contacted me - I really feel I was ****med. You pushed me to purchase extra airtime so that I could get more entries with MegaShake and now the following entries have expired: 220 entries to win a holiday, 320 entries to win an Audi A3.
LB
Leon B's updateReviewer Update
04 Feb 2020, 13:53Dear Vodacom
You sent me an email asking whether I want still want assistance. Of COURSE I still want assistance. Shortly after receiving this email from you I received an SMS that the issue has been closed and then I received an SMS that I should rate your support. Well, I promptly deleted that SMS, since NO SUPPORT had been provided. YOU CANNOT CLOSE AN INCIDENT THAT HAS NOT BEEN ANSWERED!!
I sent the details you requested from me, so please re-open the issue and answer my questions.
You sent me an email asking whether I want still want assistance. Of COURSE I still want assistance. Shortly after receiving this email from you I received an SMS that the issue has been closed and then I received an SMS that I should rate your support. Well, I promptly deleted that SMS, since NO SUPPORT had been provided. YOU CANNOT CLOSE AN INCIDENT THAT HAS NOT BEEN ANSWERED!!
I sent the details you requested from me, so please re-open the issue and answer my questions.
LB
Leon B's update04 Feb 2020, 13:53
Reviewer Update
Dear Vodacom
You sent me an email asking whether I want still want assistance. Of COURSE I still want assistance. Shortly after receiving this email from you I received an SMS that the issue has been closed and then I received an SMS that I should rate your support. Well, I promptly deleted that SMS, since NO SUPPORT had been provided. YOU CANNOT CLOSE AN INCIDENT THAT HAS NOT BEEN ANSWERED!!
I sent the details you requested from me, so please re-open the issue and answer my questions.
You sent me an email asking whether I want still want assistance. Of COURSE I still want assistance. Shortly after receiving this email from you I received an SMS that the issue has been closed and then I received an SMS that I should rate your support. Well, I promptly deleted that SMS, since NO SUPPORT had been provided. YOU CANNOT CLOSE AN INCIDENT THAT HAS NOT BEEN ANSWERED!!
I sent the details you requested from me, so please re-open the issue and answer my questions.