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RM
Rachel M

1 reviews | Active since Dec 2017

28 Nov 2020, 06:30

Shake Up Summer

I'm really disappointed I've reached with R300 and I never got my Voda bucks I called customer service and was told I will get my vodabucks till now nothing. Then comes Shake up Summer that is day light ******* they took my 1 vodabuck when I tried shaking it said SHAKE IS CURRENTLY NOT AVAILABLE I never got my shake back was told to call *** for assistance no assistance from *** they wanted IVR access code. Then comes Puzzle pieces I got 3 puzzle pieces which I could not get Error : SORRY YOU HAVE ALREADY COLLECTED THIS PUZZLE PIECE AFTER I USED MY 3 VODABUCK I GOT THE SAME MESSAGE SORRY YOU HAVE ALREADY COLLECTED THIS PUZZLE PIECE I'M VERY DISAPPOINTED THE WORST IS THERE IS NO ONE THAT CAN HELP WHEN CALLING CUSTOMER CARE

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Replies (2)
Vodacom
Vodacom's reply28 Nov 2020, 09:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Dec 2020, 13:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the Summer Shake is competion, and the prizes and winners are randomly selected.

Your query has now been resolved. Regards Consumer Website Team

Best regards,