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CG
Carrie G

1 reviews | Active since Nov 2013

09 Dec 2020, 07:44

SHAKE OFF COMPETITION SEEMS TO BE RIGGED

I am so disappointed. I have been playing Shake Off and have on more than one occasion won puzzle pieces that just never get loaded. This morning was the last straw. I won Two Mystery Box pieces which means I should have won the prize but to my dismay, only one appeared. I contacted customer care and she confirmed that I had won the two puzzle pieces and should therefore have won the prize and gave me the number for Planet Digit, ***, should the piece not appear after 24 hours. This is a rig. How many other chances to win did I miss because of this? This is not fair. Should the competitions commission be informed of this? How many other people have lost out on chances to win? I expect feedback on this or I will report this to the media too. This is absolutely unacceptable.

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Replies (3)
CG
Carrie G's update09 Dec 2020, 08:39
Reviewer Update
Well I called the number provided to me by your customer care line and it is for Planet Nails, a nail, as in fingernail, warehouse. Do your staff think they are funny? If that the way you deal with your customers? I call your Head Office and the lady doesn't even respond to me when I am talking to her explaining why I am upset and that your customer care is so unhelpful and then proceeds to place me on hold and just never coming back. I am fed up. Your service is terrible. If we provided service like this at my company we would all be fired. I will make sure everyone I know steers clear of Vodacom.
Vodacom
Vodacom's reply09 Dec 2020, 11:19
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
CG
Carrie G's update09 Dec 2020, 11:30
Reviewer Update
And what about your customer care agent giving me the number for Planet Nails? Is that a joke? Or do you as a rule give false information to your customers?