PK
Patience K
1 reviews | Active since Dec 2020
28 Dec 2020, 10:59
Shake off
I have been struggling with this shake off 2020 game you have on your app . I have 8 puzzles that are waiting for one puzzle piece and it keeps telling me sorry you have already collected this puzzle piece I'm very frustrated because you would think if a company is offering free products one would get a chance to win . You use all your vodabucks and to buy more you have to spend more , I understand thats how you make a profit off consumers but how is it that every single time there is less and less chance of a person actually wining .
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Replies (2)
Vodacom's replyOfficial
28 Dec 2020, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2020, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Dec 2020, 12:07Dear Patience Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that puzzle pieces are random and system generated. Please keep on shaking to improve your chances of winning. Please also refer to the below T&C’s: https://www.vodacom.co.za/vodacom/terms/competition/shakeoff2020 Regards Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2020, 12:07
Official
Dear Patience Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that puzzle pieces are random and system generated. Please keep on shaking to improve your chances of winning. Please also refer to the below T&C’s: https://www.vodacom.co.za/vodacom/terms/competition/shakeoff2020 Regards Consumer Website Team
Best regards,