Shake everyday huge **** by vodacom

I have been a loyal vodacom customer for many years as I was pleased with their services but this year I'm absolutely appalled by the service I have been given.

Earlier this year in February I played the shake everyday competition and I won a huawei y3 lite. I received a message saying that I will be contacted within 2 days to confirm and claim my price. I was not contacted and decided to call myself and the consultant said I wud be called after a day. I was called by vodacom, they confirmed my ID number, reference number, cell phone number, address and I was told that the phone will be delivered within 30 working days. I waited and nothing was delivered. I then called vodacom again and I had to explain the whole story again and I was told the matter was escalated and I wud receive my phone in 2 weeks. Guess what after 2 weeks nothing. I then called numerous times every 2 to 3 weeks to try and claim my price to no avail. The consultant didn't know anything, I spoke to managers and received promises and excuses, they blamed the courier company that was supposed to deliver the price. Its December and to date I have not received the phone I won and was promised would receive in March. Now I want to know why is it so easy for vodacom to introduce completions but so hard for them when they need to deliver customers winnings. Why have I not received my phone to date and what recourse is there for me because I feel cheated by vodacom that failed to deliver on their promises. Highly frustrated and disappointed. Are compettitions a ploy to get new clients knowing full well that if they win their prices will not be given and they will find it impossible to claim their winnings, I think so.