Shake Every Day shakedown!

I have been a satisfied Vodacom customer for many years. To date I have experienced one anomaly on my account which was (eventually) solved by a lady named Alana via Vodacom Chat. This matter was amicably resolved.

However, I have done a LOT of searching and come up against a blank wall when it comes to the matter of Vodacom's "Shake Every Day" promotion.

Being a pensioner, I enjoyed winning some airtime or data.

The main area of concern is an apparent lack of transparency regarding the payouts of the bigger prizes. I have 3 linked phone numbers, and receive entries in to the "Grand Prize R50,000.00 Draw" every week on at least one of these cellphone numbers. Yet I, and many other customers have either never won this prize (?) or someone at Vodacom is withholding this information.

I have a concern that valid winners are being stopped from claiming their prizes, which then begs the question: WHO IS TAKING THE PRIZE MONEY?

I call apon Vodacom management to step up and make sure that their customers can continue to do business with Vodacom in the knowledge that the *******ion which is crippling our beautiful country has not set in at this service provider as well.

The ball is in your court.

Continue to ignore your customers at your own peril because loyalty is in the eye of the subscriber