GB
Gayle B
1 reviews | Active since May 2012
02 Sept 2019, 14:03
Shake every Day is a complete ****
Once again Vodacom have proved their ********* practices. Three time this week I have "won" three entries into "an entry into the draw on 03/09/2019 to win R50000"small print "valid until 30/09/2019" and "A confirmation SMS will be sent to you. Not one sms was received. I have screen shots of this which is going to accompany my letter to the Advertising Ombudsman. Vodacom have not ethic whatsoever. I have complained about this before, and I being targeted for that? The Ombudsman can decide
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Vodacom's replyOfficial
03 Sept 2019, 07:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2019, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Sept 2019, 10:29Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply09 Sept 2019, 10:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team