KN
Karabo N
1 reviews | Active since Aug 2020
31 Aug 2020, 22:02
Shahista Abdul has STINKING ATTITUDE IT IS SHOCKING.worse experience of my life.
I called Vodacom online on the 12/08/2020 at 16:50, I spoke to Shahista Abdul, that girls has a STINKING ATTITUED IT IS SHOCKING!!! WOW . I just want to cancel the order with you guys cannot be dealing with people like her, NO I refuse. I want nothing to do with Vodacom after that call I am even porting my prepaid number. I did an upgrade on the 27/07/2020 I cancelled and the phones where picked up but Vodacom still went ahead an debited R407.00 from my account and I don’t know what is it for because nobody is communicating with me and as far as I know I don’t owe Vodacom a thing so can you please refund my money, you got your phones back.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
01 Sept 2020, 07:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Sept 2020, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KN
Karabo N's updateReviewer Update
04 Sept 2020, 11:16Today is the 04/09/2020 and nobody has contacted me regarding this complain and my money is still not paid back, I am giving you guys end of business Monday 07/09/2020 and if I do not hear anything by then I am lodging a complaint with ICASA. I believe I gave Vodacom enough time and I am not going to keep calling the call centre only to speak to your rude consultants.
KN
Karabo N's update04 Sept 2020, 11:16
Reviewer Update
Today is the 04/09/2020 and nobody has contacted me regarding this complain and my money is still not paid back, I am giving you guys end of business Monday 07/09/2020 and if I do not hear anything by then I am lodging a complaint with ICASA. I believe I gave Vodacom enough time and I am not going to keep calling the call centre only to speak to your rude consultants.
KN
Karabo N's updateReviewer Update
14 Sept 2020, 14:11I don't know how I feel about this reply because the last time I spoke to Vodacom was when I was giving details about my complain and no one is informing me of the progress and now I get this dry reply .Right now I just want to know when will my money be paid back, SIMPLE.
KN
Karabo N's update14 Sept 2020, 14:11
Reviewer Update
I don't know how I feel about this reply because the last time I spoke to Vodacom was when I was giving details about my complain and no one is informing me of the progress and now I get this dry reply .Right now I just want to know when will my money be paid back, SIMPLE.
KN
Karabo N's updateReviewer Update
28 Sept 2020, 16:29I am still waiting for my refund that you guys have been processing since 14/09/2020.
KN
Karabo N's update28 Sept 2020, 16:29
Reviewer Update
I am still waiting for my refund that you guys have been processing since 14/09/2020.
KN
Karabo N's updateReviewer Update
28 Sept 2020, 16:33 I am still waiting for my refund that you guys have been processing since 14/09/2020. the whole thing have been going on from 28/07/2020.
KN
Karabo N's update28 Sept 2020, 16:33
Reviewer Update
I am still waiting for my refund that you guys have been processing since 14/09/2020. the whole thing have been going on from 28/07/2020.