Shafiek Andrews to the Rescue!!!

So after more than one month since I upgraded and since I received nothing but shockingly bad service from Vodacom, finally Shafiek Andrews from the complaints department came to my rescue. Not only was he cool and calm even when I was expressing my frustration at Vodacom, but he also fixed all my problems.

I received the sim card and he assisted to have it activated. He refunded my for the debit order amount that was not communicated to me. He also gave me a gift of R200.00 airtime for all the inconvenience caused over the last few weeks.

Shafiek Andrews restored my faith in Vodacom's complaints resolution department. Well done Shafiek for making my problem your problem and resolving it as you promised. All the other consultants that dealt with me previously should learn from your example. They promised the world and but delivered a whole lot of nothing, until Shafiek Andrews came to the rescue.

He might just have saved me from taking all my accounts from Vodacom. Thank you Shafiek Andrews. You are a STAR!!!