Shady Vodacom.

I had an existing contract with Vodacom Vangate Mall for a cellphone, and requested to upgrade to a SIM only deal. When I went into the store, I was told that they first need to send my details off to Head Office as there was an issue with my credit and that they would contact me within 24 hours. That same day I went into Telkom and I was able to get a contract for a brand new phone. After a week of not being contacted, I went back to the store and they got the contact underway. I paid the R150 upgrade fee that they asked for, and I asked the sales rep as well as the manager of the store how much I would be charged, and they told me I would only be charged R199 which is the price of the contract. For two months thereafter I got charged almost double. When going into the store, the manager tells me to contact the billing department which I did. They told me that only the manager could help me. He point blank refused to assist me in any way, telling me that that is how the system works even though it wasn't explained to me. I also have a recording of him saying I will also be charged R199. I played it for him and he claimed that he is not responsible for the amounts that I would be charged, regardless of the fact that I have a recording of him and the sales rep both telling me I would be charged R199. There was no signature or contract that they let me sign even though I asked for it. They said it would be fine and it's nothing to worry about. When wanting to cancel my contract after this entire debacle, he says I will be charged more as the contract is already in full swing.

I am all about honesty and transparency and this entire situation has been anything but! I feel cheated out of my money. It's not a lot, but it's the principle.