Shabby and inept customer service

<p>On Monday 15th August I called the Customer Care Line (082111) for help on how to put the sim card into my Samsung Galaxy Tab. The first person I spoke to said "I can't help you, you are too far away". I asked to be put through to Technical Support and was put through to Cancellations. I asked again for Technical Support and was told they do not have a number for technical support. I was put back to Customer Care Line. This time Iwas asked what the model of my Tab was. I was not 100% sure (its about 4 to 5 years old) so I asked where on the Tab I could find the model number. I was told "in the box it came in". AARRRGGGHHH! Is the minimum requirement for these people Grade 1 only? I'm embarrassed to say I have been a loyal customer since the 90s. Perhaps I should look for smarter pastures?</p>