SH** CUSTOMER SERVICE AT VODACOM CONTINUES!

So many unresolved issues with Vodafone I have no idea why they even bothered to have a customer service department

I went to the shop in the local town to speak to the Vodafone representative myself

I had a serious complaints with my data, disappearing with a span of six minutes while I was watching my phone

This was apparently fast track and prioritized

I’ve been back to the shop and I’m told nobody can reply to me via the shop as the POPIA law prohibits that

Vodacom has a serious problem with a customer service department as the people employed are mostly unresponsive, unprofessional, out of their depth, and very far separated from head office and the technicians that deal with problems in Cape Town

The ‘ black hole’ in between, is creating a lot of stress for customers who have to regurgitate repeat re - advise repeat……. A simple problem with Vodafone.

I demand an answer as to what happened to my data package that disappeared

You have the issue recorded

I reported it

Due to the storm in Cape Town, I could not receive your call. If you are communicating internally, you would know that there are several issues with Vodafone reception in the area where I live.

With a severe storm that passed through Western Cape on 11 May, we were left without a Vodafone signal!!!! totally without a Vodafone signal

As the electric electricity grid was down, there was no Wi-Fi available either So that means (in case Vodacom staff do not realize this) that no emails were received either!

But as customer service are located in Johannesburg, and the staff are not interested in what is happening naturally even if there is a disaster, obviously there is no empathy

This is now almost 6 weeks of struggling to get a comprehensive answer in writing

Do not send private messages I repeat

DO NOT SEND PRIVATE MESSAGES!!!!!

Answer, HERE!!!!!

DO NOT JUST CLOSE TICKETS, claiming you could not get hold of anybody YOU ARE IN COMMUNICATIONS BUSINESS!!!!

MAKE IT YOUR DUTY TO GET HOLD OF CUSTOMERS

FOR CRYING OUT LOUD!!!!!!!!!

YOU MUST BE THE MOST PRODUCTIVE COMPANY NATIONALLY AS YOU CLOSE TICKETS, UNRESOLVED AND CLAIM IT’S RESOLVED!

WHOO****!! THAT LEAVES FOR GREAT CUSTOMER SERVICE!!!!!!!!