SR
Sewes R

1 reviews | Active since Jan 2014

07 Feb 2020, 10:58

Sewes Le Roux

Good morning.The Vodacom signal strenth in the whole Ventersdorp ,Koster , Derby varies and is inconsistent. It has NOTHING to do with load Shedding as Vodacom says the problem has been going on for more than a year .The issue was reported many times over the period but NOTHING has been done .If I had feedbacks it only was to say sorry.The last reference wasA9-6SOD-iu2CR.Vodacom is not willing or able or capable to solve the problems. But their is nothing wrong with their account systems.The accounts must be paid but the service is poor.Vodacom can not understand that it is only one person that experience signal prblems at a certain spot.the problem affects a large area. LOAD SHEDDING is NOT the PROBLEM.Sewes Le Roux ***

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Replies (3)
Vodacom
Vodacom's reply07 Feb 2020, 11:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,

SR
Sewes R's update07 Feb 2020, 11:22
Reviewer Update
Thank you Vodacom sometimes phone back but never adres the problem
Vodacom
Vodacom's reply11 Feb 2020, 13:25
Official
 Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. 

Regards, 

Vodacom Consumer Website Team 

Best regards,