SEVERE DATA OVERCHARGE
My itemised billing for November shows that I apparently incurred charges for data in the amount of R4287 when in fact the line items itemised do not even close to this total. In addition I have requested Vodacom on NUMEROUS occassions to put a stop block on the account to avoid data being automatically charged for at out of bundle prices. As a result of Vodacom's failure to do this I have been paying, on average, in excess of R4000 - R5000 per month (sometimes over R7000) for what is a personal line for an individual. If this issue is not resolved I will be taking legal action and claiming back the residual amounts going back three years due to this issue. Despite numerous attempts to raise the issue with customer services I received no response.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
06 Dec 2017, 13:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2017, 13:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,