Severe and intolerable BIS throttling

Dear Vodacom,<br> <br> Why do you see it fit to, month after month, throttle my BIS so severely that even normal browsing becomes impossible? The BIS service always works fine for the first week or so, then suddenly I cannot even open a news website or download a small email attachment. I mean, seriously?<br> <br> Look, I can fathom restrictions where a user's usage is excessive, but even then, why would you throttle it so much that the BIS virtually becomes useless? Need I remind you that these archaic phones' main attraction is the BIS?<br> <br> As if that were not bad enough, I am insulted by one of your call centre staff who suggests that I should book the phone in to have it looked at (LOL). <br> <br> I despise unilateral, underhanded tactics with every strand of my being. Are these sort of tactics what Vodacom is all about, and should they be a factor in my decision of which provider to use when I move to a comprehensive broadband solution?<br> <br> I am so severly restricted that I cannot even mail your own customer care department - it is just too much for my poor old phone to load the page. <br> <br> Extremely upsetting.