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yS
ylona S

1 reviews | Active since Mar 2009

08 Jan 2018, 11:15

Seven weeks no response on upgrade done online

I app**** for an upgrade about 7 weeks ago. It was for the very popular Iphone X. I called about five times thereafter and was told there was no stock. Each time I called back I was told something different. Stock will be here on Friday Stock will be here on Monday They don't know when stock will arrive Stock will arrive next year Call sales to find out, call upgrades to find out I have had to hold on for an agent for up to 30minutes each time.

It is ridiculous, I have been a customer for years and Vodacom really does not care about upgrades, only new clients it seems. Seven weeks of NO feedback.

When I tell the agents well I think it's best that I cancel then they just say OK.

Ylona Schneider

0
Replies (4)
Vodacom
Vodacom's reply08 Jan 2018, 12:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

yS
ylona S's update09 Jan 2018, 14:45
Reviewer Update
No answer received yet. I am one person but if let say 100 more experienced the same problem Vodacom is set to lose R 3,3million in the next two years just for those 100 people who received NO answer and decided to cancel their contract. How do they not care to lose R3mill?
yS
ylona S's update11 Jan 2018, 10:32
Reviewer Update
Still no answer
Vodacom
Vodacom's reply17 Jan 2018, 15:44
Official

Dear Ylona

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian