1 reviews | Active since May 2016
Seven weeks and still no contract !!
I started on the 23rd November to trying to port my MTN number to Vodacom.
After numerouse emails - phone calls and being shunted from every Vodacom department to every other department I still don't have and active SIM card.
Everytime I get the same response from Vodacom - "The agent will call you."
They never do! I have to keep calling, and keep being shunted from one 'call centre' to the next.
Now they say it will take THREE days to activate the SIM.
Can it really take sooooo long to initiate a new business contract. What a waste of valuable business time trying to chase Vodacom to PLEASE port an MTN number!!
Info : application ********** 6 Sim card: 8 ********** 0 ********** 7567
Dear
Thank you for your e-mail.
Protection of your account against ***** is critical to us so before we continue, we need to verify that you have permission to request information on this account by asking you a few security questions:
- ID number
- Package/tariff plan
- Bank name and account type
Once we have confirmed this, we will be happy to assist with your query.
Regards,
Lucian
Dear
Thank you for your e-mail.
Protection of your account against ***** is critical to us so before we continue, we need to verify that you have permission to request information on this account by asking you a few security questions:
- ID number
- Package/tariff plan
- Bank name and account type
Once we have confirmed this, we will be happy to assist with your query.
Regards,
Lucian
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day Suliman,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day Suliman,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian