EJ
Elsabe J

1 reviews | Active since Oct 2016

04 Oct 2016, 12:36

Settlement Quotation

<p>I would not recommend any Vodacom contracts to anyone. I had a contract for almost 2 years and decided to settle the account to get some debt off my name. I asked for a Settlement Quotation, paid the full amount and forwarded all the necessary information. Afterwards they decided to debit an extra amount and did not communicate anything through to me. Neither was anything stipulated on the Settlement Quotation.</p> <p>What is the use of a Settlement Quotation then?!?! Then you can rather wait for the contract to end and not upgrade. This is totally unacceptable and expected more from Vodacom. My previous contract with Telkom Mobile, was not nearly such a headache.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2016, 14:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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