Settlement not done.

So I settled a contract with Vodacom on the 15/01/2018, as per a settlement letter that i received the same day. I was told that once the payment is done my account would be closed as this is whats done when you settle an account. Today when i check my credit profile i see tgat this account is still active and that i am still paying an installment on the amount. I then requested a statement from Vodacom and saw that my account is in advance.

As per my knowledge a settlement letter gives you the maximum amount to pay for a contract to be paid up and closes.

Please advise why this was not done. As i am trying to get a new phone from Vodacom and i am told i cannot because i have an active contract.

I will not pay any further charges on this cobtract as i was told the accouny would be paid up and closed.

Please notify ensure that this is corrected as i will log a formal complaint with the Ombudsman and any other institution that would be able to assist.

I would like feedback on this within the next 24/48 hours not business hours normal calendar hours.

Regards