SETTLEMENT NIGHTMARE

<p>On 05/09/2016 i contacted Vodacom for a premature cancellation & settlement. I spoke to a consultant who provided me with a quote. On the very same day i made the payment to Vodacom and sent through proof of payment to them along with my signed quote stating that there should be no future debit orders. On 12/09/2016 i received a confirmation email from DIRE who advised that it has been processed. On 03/10/2016 Vodacom attempted to debit my bank acc and was declined. I was handed over to Pre Legal for this. I was struggling to get proper assistance from Vodocom since 03/10/2016 to date. Firstly, the debit order that ran on 03/10/2016 was not disclosed to me so Voadcom had no right to go into my bank acc and debit. Secondly, my bank charges were not taken into acc. My credit record was tarnished becuase of not disclosure! Evenutally a consultant called me 3 weeks later and told me that the amount increased due to penalty for the default payment. I disputed this as the previous consultants i dealt with had not disclosed any debit orders with me. Today 26/10/2016 i called Accounts and told them that i will not pay a penalty for something i wasn't made aware of. The consultant told me i need to dispute it with Collections as they told me that they will waive it. I have been sent from pillar to post just to get some proper assistance and ran into some rude consultants during my struggle too! Let's hope i get some proper assitance now!!!</p>