Settlement!!! Most Useless Service

<p>I settled my Vodacom account on the 14/12/2016. I was told it is an amount of R1617. Which I paid and sent through the proof of payment. My contract was cancelled. </p> <p>The amount which I was aware was still due was an amount of R1597.23. This amount I was happy to pay. I got a notification from my bank today to say that over R3900 was debited from my account. I called the call centre and absolutely no one can assist me!!!!! They have had me holding on for hours waiting for the settlement department and STILL NO ONE CAN ANSWER ME as to why this amount was debited and what it is for. I will not let this go. I am alerting the bank to reverse this payment as the attitude I get regarding it is that it is a long weekend!!!!! Its easy to say "oh we cant assist its a long weekend" when you are the clowns sitting with my Money!!!!! Obviously you have made a mistake my money WILL BE RETURNED TODAY or I will take this further. This is absolutely ridiculous, what kind of circus is Vodacom running????? Honestly you need to teach your staff to count so they can pick up when there is a problem!!!!! You cannot just decide what you want to debit either and go ahead without alerting the customer!!!!</p> <p>I will never refer anyone to Vodacom you guys are useless. Dont debit the money over a long weekend if when there are queries you cant assist.</p>