PS
Pieter S

1 reviews | Active since Feb 2012

03 Feb 2016, 14:23

SETTLEMENT MADE BUT STILL HANDED OVER TO MBD!!!!!!

On the 28th of January 2016 I contacted Vodacom Legal (***) department to settle my account. I was informed that I must contact MBD Attorneys. After contacting MBD Attorneys on the same day I was advised they do not have any hand over of my account on their side. I contacted Vodacom Legal back and informed them that MBD attorneys does not have any info of my Vodacom account that was \handed over to them\". I was informed to hold on so they can contact MBD themselves. After a few minutes I got a response that it was confirmed by Vodacom that my \"handed over account to MBD\" is not with MBD. I advised Vodacom Legal that I want to settle my account and that how can I go about it now. I was informed to pay the amount of R6017.14 to the same account as I have been making monthly payments to Vodacom and that Vodacom will reverse the hand over to MBD???. I asked Vodacom Legal if I need to send them proof of payment and I was informed that I must send it to [Email Removed] which I did exactly. Now today 3 February 2016, I was contacted by MBD requesting to start paying my account that was handed over to them by Vodacom???"

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2016, 15:10
Official
Hello pjsmit,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team