1 reviews | Active since Feb 2012
SETTLEMENT MADE BUT STILL HANDED OVER TO MBD!!!!!!
On the 28th of January 2016 I contacted Vodacom Legal (***) department to settle my account. I was informed that I must contact MBD Attorneys. After contacting MBD Attorneys on the same day I was advised they do not have any hand over of my account on their side. I contacted Vodacom Legal back and informed them that MBD attorneys does not have any info of my Vodacom account that was \handed over to them\". I was informed to hold on so they can contact MBD themselves. After a few minutes I got a response that it was confirmed by Vodacom that my \"handed over account to MBD\" is not with MBD. I advised Vodacom Legal that I want to settle my account and that how can I go about it now. I was informed to pay the amount of R6017.14 to the same account as I have been making monthly payments to Vodacom and that Vodacom will reverse the hand over to MBD???. I asked Vodacom Legal if I need to send them proof of payment and I was informed that I must send it to [Email Removed] which I did exactly. Now today 3 February 2016, I was contacted by MBD requesting to start paying my account that was handed over to them by Vodacom???"
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
