Settlement Letters

<p>HUGE issue within Vodacom. I phoned cancellation s dept and requested settlement letters on 4 contracts i HAD with vodacom 2 years ago. After speaking to 7 different consultants at 3 different departments one lady at cancellations answered the phone asn asked me who Mr Settlement Letter was...I mean really. She works with that all day long and still doenst know who or what a settlement letter is. </p> <p> </p> <p>They told me that im no on the system as i dont have an active contract but i still suppose to get settlement letters on old accounts</p> <p> </p> <p>After explaininig the situation the consultant put down the phone in my ears.</p> <p> </p> <p>Can someone please send me my settlement letters as it still shown on ITC and i need to remove that and this is F**KING ridiculous</p>