IS
Ishmael S
1 reviews | Active since Mar 2023
06 May 2024, 09:59
Settlement letter refusal
Hi, I had settled and closed my Vodacom contract and sent all documents to be able to receive a "Paid Up Letter" or "Settlement letter" I have been calling and be told I will get the paid up letter even today I have not received it. Now my number has been blocked by Vodacom because I have been calling them non stop as a result of not receiving the settlement letter I have requested. Bad service from Vodacom. Please advise on the way forward.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 May 2024, 10:02 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 May 2024, 10:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
IS
Ishmael S's updateReviewer Update
06 May 2024, 10:10When would I be contacted by Vodacom?
IS
Ishmael S's update06 May 2024, 10:10
Reviewer Update
When would I be contacted by Vodacom?
Vodacom's replyOfficial
06 May 2024, 12:06 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 May 2024, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
IS
Ishmael S's updateReviewer Update
07 May 2024, 13:00Thank you I have received service from Vodacom. I feel that it did not even need to get to this point.
IS
Ishmael S's update07 May 2024, 13:00
Reviewer Update
Thank you I have received service from Vodacom. I feel that it did not even need to get to this point.