Settlement Letter

I got my Vodacom contract through Autopage ( Yes that long ago) and to date they still have me listed on the ITC as if am still owing them I have been trying to get them to send me a Settlement Letter which is proving to be a painful process This morning they transferred me from 1 department to the next EVENTUALLY they BLOCKED the number I was they say " they experienced a HIGH CALL volume from that number" TODAY NO SETTLEMENT LETTER & NOW I CANT EVEN CALL THIER CUSTOMER SERVICE #vodacommustfall Ur service is NON-EXISTENCE Its been almost a month NOW & they are still " sending " my settlement letter ALL THEY KEEP SAYING IS THEY'VE SEND THE LETTER INBOX Dololo even gave them a secondary EMAIL still DOLOLO