TC
Thobeka C
1 reviews | Active since Oct 2019
16 Oct 2019, 19:58
Settlement Letter Drama
I am trying to use a third party to settle my account and so I requested a settlement letter on Monday, 14 Oct 2019. I was told it was sent me yet I never received it. I called again on Tuesday and I was told to be patient. I'm not sure what is happening I still haven't received a letter and it is Wednesday evening. Vodacom Please assist. I would like to get out of your hair...
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Vodacom's replyOfficial
17 Oct 2019, 07:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2019, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Oct 2019, 09:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply29 Oct 2019, 09:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team