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AJ
Andrew J

1 reviews | Active since Aug 2019

26 Feb 2024, 13:18

settlement letter , credit update

My wife took out a contract with Vodacom she fell behind with payment , they handed her over to VVM and liat her , last year March she made anarragement with VVM they give her Vodacom banking details . In March she paid the account up and was promise a paid up letter and that the account will be updated on her credit profile ro date it is still not update and we stuggle to get help from Vodacom & VVM

0
Replies (3)
Vodacom
Vodacom's reply26 Feb 2024, 14:11
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
AJ
Andrew J's update27 Feb 2024, 09:22
Reviewer Update
Yesterday i receive a call from Vodacom asking how can they assist me i explain to them and give my wifes ID the guy that called me said to me that he will not be able to inform me what is going he needs to speak to my wife which i fully agreed i also inform him that my wife is working in a call centre and give him her e- mail address so that he can send her a e mail todate she hasnt received anythjng
AJ
Andrew J's update27 Feb 2024, 10:08
Reviewer Update
Dear Vodacom

Thank you very much