Settlement Letter

I have cancelled my Fibre contract on February 2021 after being told that I needed to wait for at least a month before canceling it. I had settled my account with Vodacom at that period however I have been told that because I sent a cancellation request after a certain period I needed to pay for the installment amount, I agreed with everything Vodacom said because I wanted the account to be closed. I started a home loan application process and today I was told that I needed to get a settlement letter from vodacom, i then called Vodacom requesting the settlement letter however they told me I owe R10 and I needed to pay that and sent a proof of payment. I did exactly that immediately and sent the proof of payment to ***. I then called customer care requesting the settlement letter but I was taken for a ride the whole day, being redirected to different departments with no indication that I was going to get the letter. I was left with no choice but to write this as I have no choice because my home loan application is being affected and Vodacom does not find it important for them to send me the paid up letter even if I managed to make the payment without even questioning why I owe the amount I was owing after I closed the fiber account in February 2021. I tried to speak to billing people however they told me that I cannot speak to them, tried the manager and failed. I asked for their help and they kept telling me I need to wait for 48 hours. Cant Vodacom help me as they claim to always be with the people, because of that my home loan application can be declined. SR***. What I need it’s the letter only