Settlement letter

I had a contract which vodacom list me for R10 but I have paid that R10 but vodacom doesn't want to send paint up letter to transunion I can apply for anything because of vodacom I will like vodacom to send transunion that letter so that my credit can be up to date I been calling since 14 October till my account number I had a contract with vodacom, which I have settled vodacom listed me for R10 which I have paid now my problem is I want to apply for a house o can't because vodacom has not send my paid up letter at transunion since from the 13 October I will like vodacom to send transunion my settlement letter so that my profile can be up to date I've been calling vodacom I dnt get assistance my account number I***-9