settlement letter

GOOD DAY<br> IN 2014 A MADE AN ARRANGEMENT WITH VODACOM COLLECTION DEPARTMENT TO PAY MY VODACOM CONTRACTS THAT WERE IN ARREARS.I WAS PAYING R500 EVERY MONTH UNTIL I FINISHED IT. IN NOVEMBER 2015.WHEN I REQUESTED A SETTLEMENT LETTER IN NOVEMBER THEY TOOK THEIR TIME AND I WAS ALWAYS CALLING THE CALL CENTER ALMOST EVERYDAY AND THE ANSWER THEY GAVE TO ME IN DECEMBER 2015 WAS THAT I STILL OWES R960 WITCH WAS THE BALANCE OF THE CONTRACTS.I PAID THAT R960 IN DECEMBER 2015 AND STILL TODAY I AM STILL WAITING FOR THE SETTLEMENT LETTER.I AM CALLING THEIR CALL CENTER ALMOST 2X A WEEK AND THEY ALWAYS TELL ME THE SAME THING THAT THEY HAVE REQUESTED IT ON MY BEHALF.CAN PLEASE SOMEONE IN VODACOM WHO'S IN CHARGE OF WRITING SETTLEMENT LETTER HELP .I MEAN I DON'T OWE YOU MONEY ANYMORE AND WHAT I DON'T UNDERSTAND IS WHY ARE YOU WASTING MY TIME ON THESE MATTER.<br> <br> THANKS