Settlement letter

Hi<br> <br> I have made a settlement with nimble c for my vodacom account of which by the 23 Nov 2015 i made full payment as agreed on the with one of their agent and the follow up has been all that good .i have phone them on several occasions to request my settlement letter and also clear my name with vodacom but to no avail .<br> Im now stranded because according to vodacom my acc is still arrears and yet i have settled already with these guys .it is almost three weeks now maybe vodacom should find another debt collector.its really frustrating all i need is to have my name and my number cleared .<br> <br> Thanks<br> <br> Lucky Tsolo