1 reviews | Active since Oct 2018
Settlement letter
I have been calling Vodacom from the 01 of October 2018. Requesting a settlement letter to pay the outstanding balance i owe them. I was promised i will receive the letter by email in 48 hours. If i call Vodacom today to check up on the letter, i fing that nothing was done. The callcentre agent tells me she will escalate the matter today. Where is the customer service at Vodacom
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query has been escalated to our Legal Department for further assistance. They can be contacted on *** (free from a Vodacom line).
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query has been escalated to our Legal Department for further assistance. They can be contacted on *** (free from a Vodacom line).
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,