DH
Danielle H
1 reviews | Active since Jul 2023
09 May 2024, 12:22
Settlement letter
I had a query with a settlement letter that needed to be sent to me and was running out of SLA. Out of frustration I logged a Hello Peter complaint and I was pleasantly surprised to be assisted by Marlon who ensured that my settlement letter was sent within an hour of speaking with him.
Thank you Marlon, I appreciate your help. My query is closed and I am happy.
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Vodacom's replyOfficial
09 May 2024, 13:51 Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards, Consumer Website Team
Vodacom's reply09 May 2024, 13:51
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards, Consumer Website Team