DH
Danielle H
1 reviews | Active since Jul 2023
05 Apr 2024, 09:11
Settlement letter
Outstanding balancing of R1489.14 has been paid in full. I require my settlement letter please.
I called on Tuesday 02/04/2024 and was advised it will take 72 hours. this SLA has breached. I need my settlement letter now please.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
05 Apr 2024, 10:13 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Apr 2024, 10:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DH
Danielle H's updateReviewer Update
05 Apr 2024, 12:01I have been contacted by Vodacom and have also now received my settlement letter. Thank you Vodacom. I am happy
DH
Danielle H's update05 Apr 2024, 12:01
Reviewer Update
I have been contacted by Vodacom and have also now received my settlement letter. Thank you Vodacom. I am happy