SD
Shireen D
1 reviews | Active since Mar 2024
20 Aug 2025, 12:31
Settlement discount offered after making payment
Feb 2025 I received an sms stating a settlement discount to settle my account, which I paid as per the sms and telephonic conversation I had with the debt collectors. Never received my letter confirming settlement. Aug 2025 I receive the same settlement sms for a different amount and if add up the two amounts it is for the full amount of the account. Now I have to email proof of payment once again.
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Vodacom's replyOfficial
20 Aug 2025, 14:08 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply20 Aug 2025, 14:08
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
SD
Shireen D's updateReviewer Update
26 Aug 2025, 12:58Vodacom needs to contact MBD and Consumer friends to sort out the account, I sent through the settlement letter from MBD to Consumer friend, now I being asked for a statement from MBD and after settling the account as agreed was informed there is still a balance due on the account. Keeping in my mind I am paying for a service I did not use but was still invoiced. Unlike other service providers to invoice a month to month contract month to month and block all service if no payment is received, and only charge for services used, as where Vodacom insist I had to pay for a service I was not using and struggled a full year to get cancelled. Now I have to struggle with debt collectors after settling my account .This is ridiculous.
SD
Shireen D's update26 Aug 2025, 12:58
Reviewer Update
Vodacom needs to contact MBD and Consumer friends to sort out the account, I sent through the settlement letter from MBD to Consumer friend, now I being asked for a statement from MBD and after settling the account as agreed was informed there is still a balance due on the account. Keeping in my mind I am paying for a service I did not use but was still invoiced. Unlike other service providers to invoice a month to month contract month to month and block all service if no payment is received, and only charge for services used, as where Vodacom insist I had to pay for a service I was not using and struggled a full year to get cancelled. Now I have to struggle with debt collectors after settling my account .This is ridiculous.