Settlement, contract remainder request

Item: Vodacom
Rating: 1
Author: Steven B

I have been trying to get in touch with vodacom for a simple settlement request or just to see how much is still owed on my plan, however, have not heard anything back.

This has been a few months now and the app only gives you your current owed for the month and not how many months are left on the contract or anything.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

31 Aug 2023, 10:12

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply31 Aug 2023, 10:12

Official

Best regards,

Vodacom's replyOfficial

01 Sept 2023, 11:48

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have emailed you the premature cancellation quotes for your cell phone contracts. Regards, Consumer Website Team

Best regards,

Vodacom's reply01 Sept 2023, 11:48

Official

Best regards,

Settlement, contract remainder request

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