Settlement

Call made: 03 Feb 2015, 08:55 - I have called this department several times, to get a settlement, either nobody answers or their system is down. Am beginning to think they purposefully do not want people to settle. Spoke to this Siphiwe Mbanguli this morning, she first told (as usual) system is down and I shoudl call back, thereafter, they don't do settlements until the 4th - then would have been the purpose of me calling in an hour??? Clearly ***********, was very short with me. Vodacom service has been progressively declining in the last year or so. They used to be excellent, now can't remember the last time I spoke to someone who didn't give me an attitude on the phone!