CZ
Chaland Z

1 reviews | Active since Mar 2017

16 Mar 2017, 16:04

Settled contract still charged

<p>My husband recently settled his vodacom contract on the 15th of January. We went to vodacom to get the settlement amount and paid (+- R7000) it after which the contract was put over to prepaid and all data and minutes depleated. We clarrified with vodacom that we now owed them nothing to which they responded yes.</p> <p>End of the month a debit of R1900 went off from the bank account. We reversed this payment with the bank.</p> <p>vodacom phoned today and my husband stated thay the contract had been settled. They said that the R1900 was for January. How can one still have to pay when you have settled the contract and been out over to prepaid in the middle of January?</p> <p>My husband said that he was not willing to pay this amount to which the RUDE lady from vodacom said that a laywer would be in touch and hung up the phone...</p> <p>please respons asap! We settled the contract due to poor service - yet it only continues! #donewithvodacom</p>

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Replies (2)
Vodacom
Vodacom's reply17 Mar 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Mar 2017, 13:47
Official

Good Day Mr Daniel Van Zyl

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
KH
Vodacom Escalations Support

Best regards,