KS
Keith S
1 reviews | Active since Feb 2012
25 Mar 2019, 07:22
Settled account still not resolved
I paid up my account on 2018/09/13 I received a paid-up letter from NBA... However, I have been trying to get my credit profile updated as with the bureau since then. I logged a request and I was informed that Vodacom disputes the fact that the account was settled
I have been trying to get this matter resolved with Vodacom themselves but they do not have my number or my details on record it since as though everything was deleted.
I would like for someone to contact me and rectify this because 6 Months later I'm still sitting with the same issue, why don't you make use of NBA to resolve this issue
Kind regards
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Mar 2019, 07:37 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Mar 2019, 07:37
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Mar 2019, 08:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Mar 2019, 08:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Best regards,
KS
Keith S's updateReviewer Update
08 Apr 2019, 13:56I am still waiting for the outcome of this matter it has been two weeks and no response. No one is giving me any feedback
KS
Keith S's update08 Apr 2019, 13:56
Reviewer Update
I am still waiting for the outcome of this matter it has been two weeks and no response. No one is giving me any feedback