SETTLE ACCOUNT

I took out a laptop contract with Vodacom in 2021 as it had been my trusted service provider for a few years but had not taken any contract with them before.

And this was my firts contract with them, first debit order went off succesfully and other months I assumed I was missing the debit order sms amongst others. I didnt get communication from vodacom whether their debit orders are successful or not and I was also not seeing any unsuccessful debit orders in my account to sort out therefore I assumed Vodacom was getting their money since there was no communication from them.

Now I am trying to apply for credit facilities but I am declined, when I check my credit score, I happen to be in errears for approximately R8000 with Vodacom. I contacted Vodacom to pay them cash in December and they could not find my account, I also no longer had the number as I had lost the sim card. In January I called again and I was told I have been handed over to MBD when I call MBD to arrange for payment, I am told Vodacom needs to load my account First. I am still waiting for Vodacom to load my account even now.

I just want to settle my account and just end the relationship. I am desperate and I dont know what to do anymore and all I wanna do is sort out my Credit profile, Vodacom isnt making it easy.

Please help