Setting up my ISP Configurations for my Vodacom Fibre

Good Day,

I've app**** for Vodacom Fibre on the 31st of August 2017. Vumatel came out to install the fibre on Friday the 20th of October at my house. I am waiting now for two weeks for a Vodacom Technician to come out to do my ISP Setup and configuration. I spoke to the sales department several times to escalate it. I phoned the fibre department 4 times and they told me they will escalate it to the technical department. Nobody responded, nobody is coming back to me. I am highly upset about it as the Vodacom Technician was suppose to come out and sort it out for me. I'm keep on asking several times that this issue needs to be sort out, but nobody wants to help me.