UT
Ursula T

1 reviews | Active since Feb 2017

10 Jul 2017, 16:12

Setting up a Voicemail_Ref ***

<p>Dear Vodacom</p> <p>It seems that you only respond when the a customer complains on Hello Peter!</p> <p>Over the past four months I have repeatedly reported to your call centre that I am unable to set up my voicemail. When I dial 121 It gives me all the options to set up my voicemail, but if a callers want to leave a message the the following recording is heard "the subscriber you have dialed is not available a sms will be sent".</p> <p>Needless to say that I am appalled at the consistent decline in service levels at Vodacom. Well done Vodacom!</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jul 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team