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Thando N

1 reviews | Active since Nov 2018

09 Sept 2025, 10:53

Set up for failure

I am extremely disappointed how vodacom makes you sign a 3 year contract but they don't tell you that you have to phone in and cancel after the 3 years otherwise they continue to bill you. Even after you call in and cancel, they still charge you for another month. Talk about setting you up for failure. I will never recommend nor take out another contract with the company

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Replies (2)
Vodacom
Vodacom's reply09 Sept 2025, 13:31
Official
  Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply17 Sept 2025, 18:30
Official
Dear Thando,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** via email. 
 Regards,  Consumer Website Team

Best regards,