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Debbie M

1 reviews | Active since Jul 2021

27 Jul 2021, 10:19

Service...what service Vodacom

Vodacom Fibre and Callcentre. I need a minus star to rate the pathetic non existent service from your call center..I can't rate it as there is none. Upon my system being *rebooted* lady week..... I now cannot gain access to my VPN for work. Many calls later...most being in excess of 45 minutes to less than interested staff..barring one..I am still In the same place..ask to speak to someone in management..and its a big no...the mind boggles and the blood pressure soars..as a vodacom client who pays in excess of R6000 pm..its probably time to say...Goodbye Vodacom and cancel every contract my entire family has had since the early 90s....

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Replies (1)
Vodacom
Vodacom's reply27 Jul 2021, 11:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team