Services Suspended

I called the collections department on 8Sep 2015 and eventually spoke to Phologo around 14:50. He informed of the amount i needed to pay to bring the account up to date. Once the account was up to date they would re-activate it along with all the services and start again with the monthly debit order for the subscription.<br> <br> No debit order went through and when i called 15 Dec 2015, i spoke to a Portia who informed me that they did not debit as they did not have the authority to debit my account. However, at the begining of december they debited my bank account with a different amount. As i was advised by Portia, i has since transfered the outstanding amount and need help getting the account and services activated again. She promised to send me an e-mail with all the required documents so can proceed with helping me out. To date, i have not recieved anything from her.<br> <br> No reference number was given by herself as she said they dont work with such. I only got her name and, date and time we spoke.<br> <br> can someone please help. <br>