Services Still Not Working

1- ********** ********** NO ADD TO BILL Services Activated, and INSTANT TOP UP SERVICES STILL NOT WORKING.

I received a notification on My Vodacom App yesterday, informing me that my ADD TO BILL, AND INSTANT TOP UP IS ACTIVE, Surprise, none of it is functioning ! I can not understand how this is possible that agents working to rectify services do not thourougly check the systems and account to make sure all is in working order and that all functions are activated, including the active cellphone number for the factivated services, yet i receive notifications, without even a phone call to me, notifying me that services are active while they are NOT. This makes me look like a total Idiot, everytime i have to try and speak to agents about this constant Issue that just cant seem to be fixed and tested to see weather it is working properly, yet i am told by consultants, your services are all active and working, so i get to look like a total fool for reporting the problem. I can assure you nonevof these services are working, the ADD TO BILL FUNCTION IS NOT WORKING NEITHER DOES THE INSTANT TOP UP WORK. PLEASE is there anyone at Vodacom MOST SENIOR that could PLEASE handle my Issue ?