Services not wotking

<p>I contacted your call centre regarding the services on the blackberry phone I have. I couldn't connect to the internet, watsapp and other services. I was told that BIS do not work anymore. I never received notification or warning that BIS service does not work. The R59 that I recharged with went down the drain. I was advised to buy data which I did, to connect to services. I still cannot connect to watsapp, even the data. I need confirmation that I was notified regarding that BIS do not work anymore, as I wasted my money for nothing. Can someone confirm why the watsapp is not working with data.</p>